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SYSTEMS OPERATIONAL

Privacy Policy

Last updated: December 2025

1. Information We Collect

We collect information to provide and improve our services. This includes:

  • Personal Data: Name, email address, physical address, and phone number provided during registration.
  • Payment Data: Transaction ID, last 4 digits of card, and billing details (processed via Stripe/PayPal). We do NOT store full credit card numbers.
  • Technical Data: IP addresses, browser type, device information, and login history logs for security and fraud prevention.

2. How We Use Your Data

Your information is used for:

  • Provisioning and managing your hosting services.
  • Processing payments and preventing fraudulent transactions.
  • Sending service notifications (invoices, maintenance alerts, ticket replies).
  • Complying with legal obligations and law enforcement requests.

3. Data Sharing & Third Parties

We do not sell your personal data. We only share data with trusted third-party processors essential for our service delivery:

  • Payment Processors: Stripe, PayPal, CoinGate.
  • Fraud Prevention: MaxMind (for risk scoring).
  • Infrastructure: Upstream data center providers (only IP assignment logs).

4. Cookies & Analytics

We use essential cookies to maintain your login session and preferences. We may use anonymous analytics tools to understand website traffic, but these do not track individual user behavior across the web.

5. Data Security

We implement industry-standard security measures including SSL encryption, two-factor authentication (2FA) support, and restricted access controls. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal data as long as your account is active. Upon account deletion, we may retain billing and log data for up to 7 years to comply with tax and legal obligations.

7. Your Rights (GDPR/CCPA)

Depending on your location, you may have rights to access, key-correct, or delete your personal data. To exercise these rights or request a "Right to be Forgotten," please contact support@hostcraft.site.