HOSTCRAFT
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Billing & Commercial Terms

Refund Policy

Last updated: September 2026. Important disclosure on non-refundable compute resources, automated setup, and hardware commitments.

STRICT NO-REFUND POLICY

All sales, order invoices, and renewals made on HostCraft are strictly final and 100% non-refundable. Due to the high upfront capital expenditure, immediate automated hardware provisioning, and non-recoverable carrier transit allocations, we do not offer cash refunds, money-back guarantees, or partial prorated payouts under any circumstances.

1. Why All Services Are Non-Refundable

When an order is confirmed, our automated systems instantly allocate dedicated enterprise hardware, assign clean static IPv4/IPv6 subnets, provision NVMe storage arrays, and commit network bandwidth with Tier-1 Indian transit carriers (Airtel, Tata Telecom, NIXI, DE-CIX). Because these infrastructure costs are incurred immediately upon deployment, payments are non-refundable:

  • Virtual Private Servers (KVM & Windows RDP): Slices of physical RAM, CPU threads, and dedicated NVMe Gen4 blocks are locked and isolated instantly upon order placement.
  • Dedicated Bare Metal Servers: Physical chassis rack setup, IPMI configuration, and custom hardware assembly cannot be recovered once deployed.
  • Game Hosting & Web Hosting: Port allocations, LiteSpeed licensing, and DDoS scrubbing profiles are licensed and provisioned in real time.
  • Domain Names & Custom IP Add-ons: Registry registration fees and ARIN/APNIC IP allocation fees are completely irreversible once processed.

2. Cancel Anytime Policy

While we do not offer refunds, you have complete freedom and control over your subscriptions:

  • No Long-Term Contracts: You can cancel any monthly service at any time directly through the HostCraft client portal.
  • Service to Term End: Upon submitting a cancellation request, your server remains fully operational until the end of your prepaid billing period.
  • No Automatic Termination Penalty: Once canceled, subsequent recurring invoices will be stopped, and no further charges will occur.

3. Service Outages & SLA Credits

In the event of an unscheduled network disruption or verified downtime covered by our Service Level Agreement, compensation is provided strictly in the form of HostCraft account balance credits (see our Service Level Agreement). SLA credits cannot be cashed out, refunded, or transferred to bank accounts.

4. Chargebacks & Payment Disputes

Initiating an uncoordinated bank chargeback, UPI dispute, or credit card retrieval without prior contact with our billing team constitutes a breach of contract and will result in:

  • Immediate suspension and permanent termination of all associated servers and IP allocations.
  • Immediate zero-wipe of data on storage drives in accordance with security protocols.
  • Reporting of fraudulent chargeback incidents to anti-fraud databases and credit bureau networks.

5. Billing Inquiries & Assistance

If you have any questions regarding your invoice or need assistance with your subscription before ordering, our billing desk is available 24/7 at billing@hostcraft.xyz.