Terms of Service

1. Agreement to Terms

By registering for, accessing, or using any services provided by HostCraft ("we," "us," or "our"), you ("User," "Client," or "Customer") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use our services.

2. Account Eligibility

By registering, you represent and warrant that:

• You are at least 18 years of age or the age of majority in your jurisdiction.
• You have the authority to enter into a binding contract on behalf of yourself or the entity you represent.
• You will provide accurate, current, and complete registration information.
• You serve a country not currently embargoed by the US Government or European Union.

3. Services & SLAs

Service Availability: We strive to maintain a 99.9% network uptime. Credit is provided for downtime exceeding this threshold, excluding planned maintenance.

Support: Support is valid for our infrastructure only (network, hardware, power). We do not provide management for your software, scripts, or OS unless a management package is purchased.

Backups: While we may maintain internal disaster recovery backups, you are solely responsible for maintaining backups of your own data. HostCraft is not liable for data loss.

4. Payments & Billing

Billing Cycle: Services are billed in advance on a monthly, quarterly, or annual basis.

Late Payments: Invoices generated 7 days before due date. Services may be suspended 3 days after the due date if unpaid. Termination occurs 14 days after non-payment.

Chargebacks: Any chargeback or dispute filed without prior communication will result in immediate account termination and permanent ban.

5. Cancellations & Refunds

You may cancel services at any time via the billing portal. Cancellation requests must be submitted at least 24 hours prior to renewal.

Refunds are governed by our Refund Policy. Generally, a 7-day money-back guarantee applies to new services, excluding crypto payments and licenses.

6. Acceptable Use

You agree to use our services in compliance with our Acceptable Use Policy (AUP). Strictly prohibited activities include hosting child exploitation material, phishing, DDoS attacks (sending), and malware distribution.

7. Limitation of Liability

HostCraft shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of:

• Service interruptions or downtime.
• Data loss or corruption.
• Unauthorized access to your data by third parties.

8. Modifications

We reserve the right to modify these Terms at any time. We will notify clients of significant changes via email or dashboard notification. Continued use of services constitutes acceptance of the modified Terms.