Support Hub
Join Discord & Open Ticket ↗
Open a Ticket on Discord
The fastest way to reach us. Technical questions, provisioning help, and account issues — typically answered within 12–24 hours.
How Ordering & Support Works
STEP 01 / ORDER
Order on This Site
Pick a plan on the VPS, game, or web hosting pages and check out in your dashboard. Payment goes through our secure checkout — no Discord ticket needed to buy.
STEP 02 / DEPLOY
Instant Provisioning
Your service is deployed automatically after payment and credentials appear in your client area. Failed deployments are refunded to your wallet automatically.
STEP 03 / SUPPORT
Get Help Anytime
Open a Discord ticket or email [email protected]. Replies typically arrive within 12–24 hours, every day.
Contact Channels
Complaints & Resolution Times
If something goes wrong, we want to fix it properly — not just close the ticket:
- Acknowledgement: every complaint sent to
[email protected]is acknowledged within 24 hours. - Resolution target: most complaints are resolved within 5 business days; complex infrastructure issues get a progress update at least every 48 hours until closed.
- Escalation: unresolved complaints can be escalated directly to the operator at
[email protected]with the subject "Complaint escalation". - Billing disputes: see the Refund Policy — disputes are also handled through your payment provider's resolution process.