ALL SALES ARE FINAL
Once a server or hosting service is successfully provisioned, the sale is non-refundable. Compute, IP addresses, and bandwidth are allocated instantly at real cost to us, so we do not offer change-of-mind refunds, money-back guarantees, or prorated returns.
1. When a Refund Does Apply
The no-refund rule has two firm exceptions:
- Failed provisioning: if your payment succeeds but the service cannot be deployed, the charge is automatically refunded to your HostCraft wallet in full. If it cannot be fixed within a reasonable time, contact
[email protected]to discuss the return path. - Undelivered service: if we fail to deliver what you ordered, you are entitled to a refund or a replacement service — your choice.
Payments are made through the manual methods shown at checkout; the transfer itself is governed by your bank or wallet provider’s terms, including any statutory cancellation rights they provide. Nothing in this policy limits rights that cannot lawfully be waived.
2. Why Provisioned Services Are Non-Refundable
When an order is confirmed, our automated systems immediately allocate dedicated hardware, assign static IPv4 addresses, provision NVMe storage, and commit network capacity with our upstream carriers:
- Virtual Private Servers (KVM & Windows RDP): compute resources are reserved and isolated instantly upon order placement.
- Game & Web Hosting: port allocations, panel licensing, and mitigation profiles are provisioned in real time.
3. Cancel Anytime Policy
You have complete control over your services even though sales are final:
- No Long-Term Contracts: cancel any monthly service at any time from your client dashboard.
- Service to Term End: your server stays fully operational until the end of the prepaid billing period.
- No Auto-Renewal: HostCraft does not charge you automatically — services expire unless you renew them yourself, so there is nothing to "turn off" to avoid future charges.
4. Service Outages & SLA Credits
Verified downtime covered by our Service Level Agreement is compensated as HostCraft account balance credits toward future renewals. SLA credits cannot be cashed out or transferred.
5. Payment Disputes
If you believe a charge is wrong, contact [email protected] first — most issues are resolved faster this way than through a bank dispute. Disputes raised with your bank or payment provider are reviewed under the rules of that provider; while a dispute is being investigated, the associated services may be suspended. Where a dispute is resolved in your favour, the refund is issued through the original payment channel.
6. Billing Inquiries
Questions about an invoice or a plan before you order? Reach the billing desk at [email protected] — answered within 24 hours.